REFUND POLICY

At sheetlbels.com, we strive to make the return and refund process clear and fair, ensuring a smooth experience for our customers. Below is a detailed breakdown of our policy to guide you through returning items and securing your refund.

Return Eligibility

sheetlbels.com reserves the right to refuse returns in two scenarios:

  • Items sent back after the specified timeframe.
  • Items returned in a condition different from when they were shipped (e.g., damaged, worn, or altered).

If you need to return multiple items—even from separate orders—you may pack them together in one box for convenience. However, it is critical to include all required return forms with your shipment. These forms help us link the returned items to your original order, ensuring your refund is processed accurately. Without them, your refund may be delayed or processed incorrectly.

Acceptable Returns

To qualify for a refund, all returned items must meet these criteria:

  • They must be the original products you purchased (no replicas or substitutions).
  • They must be in their original packaging, with all tags, labels, and accessories intact.
  • They must be undamaged, unused, and in the same condition as when delivered.

Refund Processing

Once we receive your return and verify it meets our eligibility criteria, we’ll send you a confirmation email immediately. After this confirmation, we’ll process your refund using the same payment method you used for the original purchase (e.g., credit card, PayPal), ensuring consistency and avoiding confusion.

  • Timeline: We aim to issue your refund within 10 business days of accepting your return. However, credit card refunds depend on your card issuer’s processing times, which may add a few extra days before the funds appear in your account. During peak periods—such as holidays or sales—returns and refunds may occasionally take longer; we appreciate your patience as we work to handle all requests promptly.
  • Membership benefits: If you used membership coupons, reward points, or other loyalty perks for your purchase, these will be automatically reactivated and linked back to the email associated with your membership once the refund is processed.

Need Assistance?

Our customer service team is here to help with return questions, refund status checks, or guidance on return forms during the following hours:

  • Weekdays:
    • Morning: 10:00 to 13:30
    • Afternoon: 17:15 to 20:15
  • Saturday:
    • Morning: 10:00 to 13:30

Don’t hesitate to reach out—we’re committed to making your return experience as smooth as possible. Let us help you resolve any issues and get the refund you’re entitled to.